1. This is an Alpha Stage

Abre AI is a new feature we are testing with select customers who volunteered. This is considered an Alpha group. This means:

1. The features could (indeed, may likely) have bugs
2. The features might not work the way you expect
3. The features can (indeed, may likely) change before going to the Beta stage and eventually live for all our customers

Patience, insight, curiosity, and an innovative mindset are critical in being part of this group.

Purpose of an Alpha Stage

The primary focus of Alpha stage software is testing and feedback. We highly value your input, so please share it with us freely. While there will be planned engagement opportunities with the Abre team during the Alpha cycle, don’t feel limited to these sessions. We welcome your thoughts, reactions, and comments at any time.

Questions and Observations

Your primary points of contact during the Alpha cycle are Mike Moore ([email protected]), our Product Manager, and your Customer Success Manager (CSM). Feel free to reach out to both of them whenever you have questions or encounter problems. Mike will contact you for feedback on your experience, and together with your CSM, will schedule feedback sessions, distribute a survey, and coordinate a collaborative working session.

If you experience technical issues with the AI query tool during the Alpha cycle, report them directly to Mike and cc your CSM. Mike will coordinate the response and resolution outside the normal support channel. Once the AI tool is generally released to all clients next year, any issues you encounter will be handled through the standard support channel.

Thank You!

Your feedback and time are most welcomed.